SHOP REBEL CHEER ONLINE STORE – RETURN POLICY
Thank you for shopping www.ShopRebelCheer.com! Don’t love something or it didn’t fit? We accept returns* of unwashed, unworn, unused Rebel Athletic merchandise with original tags attached within 14 days of delivery for a refund of the purchase price, minus the shipping and handling and the retail value of the Gift with Purchase (GWP) where applicable.
The following items are final sale:
- Customized and Special Order Items
- Items personalized after Rebel purchase
- Clearance merchandise
- International shipments
- Headwear (bows, headbands, hair elastics, etc)
Exchanges – We do not accept exchanges. Please purchase your new item and simply return the items unworn, unused, unwashed and once deemed qualified to restock, you will be refunded.
Proof of Purchase – Each online transaction has a unique order number. The order number associated with the item(s) being returned is required to receive Return Authorization.
Receiving Your Return – U.S. returns are inspected and processed within 5 – 7 business days after receiving the return shipment at our Rebel Athletic distribution center.
Inspecting Your Return – All items will be inspected upon arrival and must be returned unworn, unwashed, undamaged, unused, unaltered and with all original tags attached to the garment. Items returned with obvious use, pet dander, makeup, deodorant, perfume, or similar product stains may be subject to refusal. Should we deem the item(s) unreturnable you will be contacted by our Customer Service team and the item(s) will be returned to you.
Refunding Your Return – Refunds are issued, minus the shipping and handling, to the original form of payment and typically process within 3-5 business days after the returns inspection process.
Shoe Warranty – Rebel shoes are covered by a 90-day warranty from the date of purchase. The warranty extends to the original purchaser, 90 days from the date of purchase for manufacturing defects. Please let us know if you have any damage or defect in your return.
Please follow the three-step process outlined below to kickstart the Returns process (domestic orders only):
STEP 1: Go to https://shoprebelcheer.com/my-account/. Enter your email address and password to log into your account. Please note – password can also be reset on this page if needed.
- Click on the ‘Orders’ tab and locate the order that you would like to return
- Click the ‘Refund’ button on the right side of that order
- Select the item(s) you wish to return
- Select the reason for return as well as a brief description
- Click ‘Submit Request’
- You will receive your return shipping label by email. Please note – By using the generated pre-paid return label outlined in Step 2, you agree to a return shipping and handling fee of $9.99 – $12.99* (based on the shipping address), deducted from your refund. *US domestic only
STEP 2: Place your item(s) and optional Returns Form (download at www.ShopRebelCheer.com/returns) in a secure shipping box/envelope covering any previous shipping labels if re-using packaging. Adhere the pre-paid return shipping label generated in Step 1 to the outside of your returning package. On the outside of your box, please clearly write RETURN and your online order number. Example: RETURN – RCS123
STEP 3: Drop your returning package off with the shipping carrier designated on the shipping label, obtaining a receipt/proof of drop off to ensure your package is trackable.
We love feedback and kindly request the completion of the Returns Form available for download below.
IMPORTANT NOTICE: Rebel Athletic does not accept unauthorized returns. Packages received with individually created shipping labels and/or no Return Authorization will be denied and returned to sender.
Rebel Athletic is not responsible for merchandise lost in transit and/or merchandise mailed/shipped without verifiable tracking information. If you have any questions during the Returns process, please reach out to [email protected].
Download Returns Form Below:
Please print, complete and include with your return shipment!
Rebel Athletic reserves the right to change or update www.ShopRebelCheer.com policies at any time.